Shipping Policy
Once your Certo shoes are in stock or received from our artisans after a special order, your items will be prepared and shipped within 4–7 business days.
1. Processing Time
- In‑stock items: Orders for in‑stock shoes are typically processed and shipped within 4–7 business days.
- Special order items: Once your special order shoes arrive from our production partners, they will be processed and shipped within 4–7 business days.
2. Shipping Methods & Delivery Times
- We may offer standard and/or expedited shipping options at checkout, depending on your location.
- Estimated delivery times will be shown at checkout and may vary based on destination, carrier, and selected shipping method.
- Delivery times are estimates only and are not guaranteed, as they may be affected by carrier delays, weather, or other factors beyond our control.
3. Shipping Costs
- Shipping rates are calculated at checkout based on your shipping address, order value, and selected shipping method.
- Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.
4. Order Confirmation & Tracking
- After placing your order, you will receive an order confirmation email.
- Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available).
5. Shipping Destinations
- We currently ship to select locations. Availability of shipping to your region will be indicated at checkout.
- We may be unable to ship to P.O. boxes or certain restricted locations, as determined by our carriers.
6. Delays & Exceptions
- While we strive to meet our stated processing and shipping timelines, occasional delays may occur due to high order volume, carrier issues, customs processing, or other unforeseen circumstances.
- If we anticipate a significant delay in the shipment of your order, we will contact you using the email address or phone number provided at checkout.
7. Lost or Damaged Packages
- If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can work with the carrier to investigate and, where appropriate, assist with a replacement or claim.
If you have any questions about this Shipping Policy or your order, please contact us using the details provided on our Contact page.