Refund Policy

Special Order Shoes – Refund Policy
We want you to be completely satisfied with your Certo special order shoes. If for any reason you are not, you may request a refund under the following terms:
1. Eligibility Window
- Customers have 30 days from the date of delivery to contact us and request a refund for special order shoes.
- After 30 days from the date of delivery, special order purchases are no longer eligible for returns, exchanges, or refunds.
2. Condition of Items
- Shoes must be returned in their original condition, unworn and undamaged, with all original packaging, tags, and accessories included.
- We reserve the right to refuse a refund if the shoes show signs of wear, damage, or alteration.
3. How to Request a Refund
- To start a refund request, please contact us within 30 days of delivery with your order number and proof of purchase.
- Once your request is approved, we will provide instructions for returning your shoes.
4. Refund Method
- Approved refunds will be issued to the original form of payment.
- Shipping costs (if any) are non-refundable unless the item arrived damaged or we made an error with your order.
5. Retailer Partner Purchases
- Please note that for any shoes purchased through our retailer partners, customers are subject exclusively to that specific retailer’s return and refund policy. Certo’s internal policy does not apply to third-party purchases.
6. Non-Refundable After 30 Days
- Any request made more than 30 days after the delivery date will not be eligible for a return, exchange, or refund for special order shoes.
By placing a special order with Certo, you acknowledge and agree to this Special Order Shoes Refund Policy.